For the last couple of days we have been completely swamped by the dastardly blue screen error. For those of you who haven’t encountered one ( Google search seems to indicate this would exclusively be people without computers or with B&W monitors), this is what a blue screen error looks like.
This is the first time I have encountered this error & the most cursory google search showed that is also known as the “blue screen of death” which occurs when the operating system encounters a fatal error and the system crashes.
Blue screen error is not fun and it kept increasing in its severity over several abortive attempts to boot the system. The good thing about running your company is you can rearrange all other meetings and tasks to crack the blue screen error and in the bargain gain vital IT skills. And you can write a blog post about the process and potential solutions.
Hope this is just one of those things and reboot the PC. Then some. Then in safe mode.
We sneak in some PC time after a normal boot and Google search points to a registry cleanup as the best bet. But then windows crashes again, so you get the registry cleaner software downloaded from another PC. So we reboot in safe mode, and then try installing the registry cleaner only to be told that new software cannot be installed in safe mode. So after a couple of reboots, the registry cleaner begins do its stuff.
We are surprised by the sheer number, width and depth of issues that are highlighted and fixed by the registry cleaner. It’s a wonder the computer’s been functioning at all. After the first level of registry cleanup we get some normal working time and think about writing the blog post du jour.
This of course means another PC crash and brings us to level 4.
Now we think it is time to call someone else to take a look. The first call to a laptop specialist elicits a brisk response; clearly blue screen errors are all the rage. The specialist assures us that if we reload the operating system; we will have a sure fire fix. Of course he also guarantees us that every single byte of information that we have on the computer will be lost and he is rather dicey about backups. I am surprised to be told that this entire fix would cost just Rs 800 and something tells me to probe further. The new version of windows to be loaded apparently is a “cracked” version. Any way you say it , “cracked” is still pirated and that ends the call with the laptop specialist.
However the discussions about “cracked” software lead us to another possibility. Since we got a dell laptop with factory loaded windows, there must be some way of accessing that copy of windows which we paid for once, fair and square. As expected there is something known as Dell factory image restore, which will reset the computer to the exact state when it left the Dell factory. Again this process will delete ever single email, photo, file, profile, program on the PC , so we spend the better part of 2 hours backing up everything in sight.
The good news is that the dell factory image restore indeed licked the blue screen error. Not only that, it also gave the PC a clean start. For one year we have been accumulating several GB of data, photos, programs, freeware and we were able to un-clutter the system to a large extent.
It is never a dull day in the office at Krya.